Senior Design Researcher
ROLLER Software, Australia

ROLLER is not your average software-as-a-service company. With a global presence in over 30 countries, we’re here to bring some excitement to the leisure and attractions industry and make a difference! Our mission is to help businesses operate smoothly and create fun and memorable guest experiences by providing seamless ticketing, point-of-sale, self-serve kiosks, memberships and digital waivers processes.

But here’s the best part: our team. We’re a group of 120+ highly passionate, enthusiastic, and down-to-earth professionals located all around the world who are all working together to build something truly remarkable. We’re aiming high and believe that the possibilities are endless. As we continue to grow globally, we’re excited to write our own success story and have fun along the way.

We genuinely love what we do, and we’re looking for like-minded individuals to join us on this amazing journey. If you’re ready to be part of a dynamic team and make a real impact, then come aboard and let’s create some unforgettable experiences together at ROLLER!

Design Researchers play a critical role in our user-centred approach to design. We’re hiring a Senior Design Researcher to help liberate the power of the cloud, and build beautiful simple experiences that help businesses across the globe enhance their guest experience, manage their work and employees better, grow and become more compelling.

You’ll play a central role in shaping our product experience, working as a true equal with Design, Engineering and Product. This is a role where you will be empowered to have a significant impact.

• You’ll have the opportunity to work on multiple types of products, from SaaS to eCommerce to CRM and more, with a wide range of complexities
• You’ll lead and execute comprehensive generative and evaluative user amp; design research
• At 4 Product Designers across 5 different squads, we’re small enough that you can still significantly impact the product experience and the creative culture, and we’re big enough to have the resources to execute big ideas
  

As a Senior Design Researcher, you will:

• Lead and execute comprehensive generative and evaluative user amp; design research
• User diverse methodologies to translate customer and end-user needs into actionable insights
• Guide design decisions and product development through research insights
• Manage research design, implementation, analysis and reporting

Impactful Projects:

• Work on industry-leading products
• Drive both big and small projects independently as a senior member of the team
• Collaborate with Product Designers amp; Product Managers
• Identify opportunities, set research direction, take ownership and drive projects to completion

Collaboration amp; Support:

• Effective communication with colleagues and cross-functional teams
• Assist colleagues with research when needed
• Contribute to building a strong research culture
• Help improve the research skills of designers and PM’s through feedback and guidance

Skillset and methodology:

• Evangelize User Research best practices
• Promote Design Thinking methodology
• Communicate best practices to cross-functional teams and senior stakeholders
• Foster a culture of learning and improvement in research and design practices
  

• You have a solid understanding of primary research methodologies such as interviews, diary studies, participatory design, ethnography, surveys, usability testing, and know what method to use and when to use it. Translate user behaviours and research findings into clear insights and actionable recommendations, opportunities, and guiding principles.
• Experience leading both generative and evaluative user and design research studies. Including planning, participant recruiting/scheduling, executing, analysing, and delivery of results.
• You approach your work with a spirit of partnership and collaboration, not exclusion or rigidness. You're a resourceful problem solver; you can feel for gaps in what you're working on, pitch solutions and implement them.
• Experience creating empathy artefacts like service blueprints, system maps, customer journeys, and archetypes. These artefacts help your team members and other stakeholders understand the people we are designing for.
• You thrive in a fast paced work environment that requires outstanding problem-solving skills and autonomy. You possess a strong bias for action, consistently driven to accomplish tasks and goals.
• We would like to hear examples of how your research influenced product and design team decision-making.

• You get to work on a category-leading product that customers

Job Rewards and Benefits