Senior Technical Business Analyst
Australian Payments Plus, Australia
Job Description
At AP+ we're changing the game! We're doing big things, and we can't do it alone. We're part of a big ecosystem, and we know teamwork and passion for our purpose is what will make us successful. We value the unique talents, perspectives, of all our employees. This includes people of all gender identities and sexual orientations, First Nations Peoples, people of all abilities and diverse backgrounds, as well as their families.AP+ brings together Australia’s three domestic payment providers, BPAY Group, eftpos and NPP Australia, into one integrated entity. Bringing these businesses together enables AP+ to create a more competitive and coordinated Australian payments organisation that is strategically placed to respond to the impacts of regulatory and technological change today, and into the future.
The Purpose:
As the Senior Technical Analyst, you will be responsible for:
- Consult with product owners and product managers to identify solution options to new business requirements.
- Consult with product owners and product managers to identify how changing business requirements may be delivered with existing solutions.
- Analyse business workflows to create process maps and isolate areas of potential improvements.
- Produce appropriate functional and non-functional specs (such as in the form of user stories for different personas, wireframes, epics) for product changes and enhancements.
- Produce technical specifications to communicate user requirements in technical terms (e.g API specs in the form of swagger/OpenAPI specs, users stories with acceptance criteria) to development teams.
- Prepare training material and assistance to end customers.
- Undertake/support user acceptance testing and walk in the shoes of the end customer.
- Develop and improve technical business analysis practices and standards to ensure consistency of quality and productivity.
- Develop technical BA adaptive tools, processes, templates, etc.
- Mentor other technical business analysts.
The skills amp; knowledge you need to have:
- Experience in completing business amp; technical requirement documents (functional amp; non-functional)
- Experience in documenting user requirements using agile techniques such as user stories and acceptance criteria for different personas.
- Experience designing amp; enhancing the user interface of online applications.
- Experience in working as part of cross-functional agile engineering teams and supporting user acceptance testing and training, working in large corporate environments with multiple business units.
- Experience working on bank grade or enterprise grade products with stringent quality, resilience, operational and security characteristics.
- Experience working in payments services (highly preferred)
- Experience in mentoring team members.
What’s Next:
We know applying for a role can be a nerve-wracking experience, so we endeavor to review applications and plan to schedule screening interviews within the next two weeks. If you are among selected candidates, we’ll be in touch to schedule a phone interview. In any case, we will keep you posted on the status of your application.
We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to We also encourage you to let us know your pronouns at any point during the recruitment process.