Internal Opportunity - Senior Service Desk Analyst
Datacom, Australia
Job Description
Are you currently a Senior SDA wanting a new challenge to work with new client? Or do you have at least 12 months experience in a Service Desk Agent role and feel ready to take the next step in your Service Desk Career?
About this opportunity
As a senior agent, you'll look after tier 2 resolutions and be taking calls for one of our biggest clients. No two days will be the same as you’ll be constantly thinking outside of the box to troubleshoot and resolve issues, ensuring the most efficient and effective customer service, possible! If you’re looking for somewhere to develop your technical support skills within a great culture, then this is the role for you!
We pride ourselves for our ability to answer calls within time frames determined by our targets and ensure we stick to a high-level of First Call Resolution by using effective communication to deliver to our customers, as quickly as possible.
You’ll be part of a team that is striving to achieve the best possible outcome for all our customers, and develop skills and knowledge that form the foundation of a career in IT.
What you’ll bring
Problem solving and delivering quality customer service is your forte, and you’re looking for a role that challenges you to think on your feet. You’re comfortable working with customers over the phone and have strong, clear communication skills; both written and verbal. You’ll value being part of a team and you’ll also be comfortable working autonomously. We’re looking for someone who is passionate about developing a career in the ever-fast changing world of IT and someone who truly values the customers they support.
This role is a true jump onto an IT career ladder, so apply now and tell us why you are the right person to join our team!
We encourage you to apply if you are:
- Live our Datacom values every day and use these to inspire those around you to be better
- Have been employed with Datacom for longer than six (6) months
- Have consistently been meeting your quality metrics, especially Quality of work, Attendance and Adherence
- Demonstrate a positive attitude in your team always and are not currently on a performance improvement plan
For further information please contact Claire Mann
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