IT Support Officer
Neami National, Australia

We support individuals living with mental health challenges to achieve outcomes they value.

About the Role

• x2 Full Time Maximum Term Contracts
• Classification: Corporate Support Services Level 3 with a salary range of $82,123 - $88,367 per annum pro rata + Superannuation

• Salary Packaging arrangements providing tax benefits available for living and entertainment expenses increasing your take home income where part of your wage is paid tax free each pay, savings thousands in tax each year

• Location: Head Office, Preston

About Neami National

Neami National is a community mental health service supporting people living with mental illness to improve their health, live independently and pursue a life based on their own strengths, values and goals.

We have been providing mental health support for over 30 years. We were founded on an alliance between professionals, individuals and their families. Collaborative recovery remains at the heart of who we are today.

About your new role

The IT Support Officer will provide service desk support to Neami service locations spread across Australia. The team is responsible for supporting all client computing which includes desktops, notebooks, smart phones, and tablets. Support is provided remotely using a combination of phone, email and the extensive use of remote desktop and management tools. The work is varied and is often busy and requires a flexible approach.

What will Neami offer in return?

• Generous leave entitlements including paid parental leave, an Accrued Day Off each month , Gratis Leave and Wellness leave
• Professional development through regular Practice Development sessions and coaching with your supervisor
• Ongoing extensive in-house Learning and Development Programs to encourage learning and skill-building
• Employee Assistance Program (EAP) through Benestar - access a holistic health and wellness offering of supports and resources to Neami staff and their immediate family
• Work flexibility arrangements available for maintaining your work-life balance

What you will bring to the role?

• Good knowledge of the Windows 10 and Office 365 Suite
• Experience in level 1 amp; 2 helpdesk environment (minimum 2 years)
• Ability to install, configure and support IT Hardware/ Software
• Sound understanding of LANs including server/client communications, networking monitoring and devices (Meraki)

What the role requires:

• National Criminal History Check (Police check) disclosable outcomes considered
• Current Drivers licence
• Australian Working Rights

How to apply:

The terms and conditions of the role are listed in the position description. If you have any further questions not addressed in the advertising words or position description, please contact:

Denley Rebello IT Service Desk Team Leader,

Applications Close: Thursday 10 August 2023

Be Yourself - Neami values and celebrates diversity including multidisciplinary teams and the unique backgrounds, experiences, and contributions that each person brings to our community. First Nations people, those identifying as LGBTQIA+, people with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that is accessible, inclusive and reflects the community in which we live.

Job Rewards and Benefits