Service Desk Analyst - Melbourne 6mo FTC
Centorrino Technologies, Australia
Job Description
Welcome to Centorrino Technologies, the ultimate destination for tech enthusiasts! We're not just any workplace, we've been certified as a Great Place to Work and ranked 23rd in Australia's Best Workplaces 2022, and now we've been rated as the coolest Best Place to Work in Tech 2023! With a team of over 260 tech wizards, we're constantly pushing the boundaries and working at the forefront of the tech industry in Australia and NZ.
Our CEO Adam Centorrino is dedicated to customer service, having won the Customer Service Executive of the Year award twice, and we've also won an incredible 10 consecutive Australian Service Excellence Awards! We prioritise our employees with flexible work culture, growth opportunities, wellness benefits, and an inclusive workplace culture, we're dedicated to making sure our team members are happy.
Now, enough about us let's talk about you. We're expanding our dream team, and we're on the hunt for a key role to join our Professional Services Team.
What you’ll be doing
Our customers' first point of contact is with our Service Desk Analysts. Working in customer service, no two days are ever the same since you're always resolving tickets from various customers while building a rapport with them.
- Working with tickets submitted is what you'll spend most of your time doing. You will be able to resolve some tickets on your own, while others will require collaboration/escalation with other teams.
- Troubleshoot or escalate issues as needed, while communicating clearly and proactively until the issue is resolved.
- Communicating with customers through a variety of channels (phone, email and chat).
- Providing support on a shift basis covering between the hours of 8am and 8pm, Monday to Friday.
Location of work
Work from the office in CBD, office in at CTHQ Coburg or Home.
Requirements
What you’ll bring
- Epic customer service skills
- Passion for helping others and a thirst for knowledge
- Technology enthusiast
- Communicating technical information in an easy way to understand
- Amazing time management, strong analytical and problem-solving skills
- Share in our passion for improvement, always looking for opportunities to improve
Experience with Service Now and 3CX will be highly regarded.
All our team members are required to obtain and maintain a valid Police Check and VIC Working with Children Check.
Benefits
Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:
- We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
- We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
- We understand that technology is key to your success, which is why we offer cost-price tech discounts so you can stay up-to-date with the latest trends.
- We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
- We believe in your potential and offer a personalised career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.
- We celebrate diversity and inclusivity, and prioritise health, wellbeing, and fun in our workplace culture.
When you join Centorrino Technologies, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer, and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, First Nations people and people from culturally diverse backgrounds.