Operational Support Officer - Cairns, Connect to Wellbeing
Neami National, Australia

We support individuals living with mental health challenges to achieve outcomes they value.

About the Role

• Part Time (0.5FTE), Permanent
• Corporate Support Services Level 2 with a salary range of $63,706 - $69,516 pro rata + Superannuation

• Salary Packaging arrangements providing tax benefits available for living and entertainment expenses increasing your take home income where part of your wage is paid tax free each pay, savings thousands in tax each year

• Location: Connect to Wellbeing, Cairns

Program Connect to Wellbeing

Connect to Wellbeing (C2W) is a Mental Health Intake, Assessment and Triage (North Queensland) service and has offices in Cairns, Townsville, and Mackay.

Connect to Wellbeing receives referrals from a range of sources including GP’s, area mental health services and individuals. The role of C2W is to screen referrals to determine eligibility, assess individual needs and refer individuals to the relevant service provider or community service in the area.

C2W has been funded by the North Queensland PHN and is an integral part of the Stepped Care suite of services.

About role

The Operational Support Officer will contribute to the delivery of high-quality services provided to consumers by ensuring that staff and service users of the Connect to Wellbeing service receive administrative support that is flexible and responsive to their needs.

The position will ensure the effective delivery of administrative tasks, including the management of appointment systems, billing and medical records, database management, operational meetings, and Microsoft Office applications.

What will Neami offer in return?

• Generous leave entitlements including paid parental leave, Gratis Leave and Wellness leave
• Professional development through regular Practice Development sessions and coaching with your supervison
• Ongoing extensive in-house Learning and Development Programs to encourage learning and skill-building
• Employee Assistance Program (EAP) through Benestar - access a holistic health and wellness offering of supports and resources to Neami staff and their immediate family
• Work flexibility arrangements available for maintaining your work-life balance

What you will bring to the role?

• Sound knowledge of the Microsoft Office Suite (including email and internet) and proven experience working in a computerised environment
• Excellent written and verbal communication skills with high attention to detail
• Advanced abilities with Microsoft Excel
• Data Entry and data analysis skills
• Great customer service skills
• The ability to plan, organise and analyse tasks
• Sound written and verbal communications skills
• The necessary skills to build relationships with team members
• Proven experience in being able to cope with change and adapt to ambiguous situations

Desirable:

• Experience in working in a multidisciplinary team and across multiple projects
• Competency in Microsoft Teams

What the role requires:

• National Criminal History Check (Police check) disclosable outcomes considered
• Current Working with Children Check required before commencement of work
• Current Drivers licence
• Australian Working Rights

How to apply:

The terms and conditions of the role are listed in the position description. If you have any further questions not addressed in the advertising words or position description, please contact:

Michelle Ramm, Clinical Services Manager Connect to Wellbeing:

M: 0448 257 671 or email:

Applications Close:Sunday 13 August 2023

Be Yourself - Neami values and celebrates diversity including multidisciplinary teams and the unique backgrounds, experiences, and contributions that each person brings to our community. First Nations people, those identifying as LGBTQIA+, people with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that is accessible, inclusive and reflects the community in which we live.

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