Operations Returns Assistant
Scanning Pens, Australia

Are you looking for a full time role where you can make a difference? Do you have a knack for managing returns and providing customer support? If so, then you might be the perfect candidate for the Operations amp; Returns Assistant position at Scanning Pens!

In this role, you'll be responsible for a variety of tasks, including:

• Managing and processing product returns in a timely manner (making sure everything runs smoothly)
• Responding to customer enquiries via phone/email (you don't have to be Dame Judi Dench but you do need a good telephone manner)
• Communicating effectively with shipping carriers (and making sure their packages don't get lost)
• Processing orders and fulfilling shipping requests (making sure everything is correct, complete, and shipped in a timely manner)
• Supporting operational initiatives within the company such as inventory management (and making sure the shelves are always stocked)
• Managing relationships with vendors and customers (making sure everyone is happy)
• Assisting the team with various ad-hoc tasks (everyone loves a team player!)

So if you're looking for a challenging and rewarding position in a fast-paced environment, then this is the job for you!

Requirements

• Experience working in customer service or in a similar role with experience in processing returns.
• Experience using a CRM is important (if you know NetSuite you're already in our top 5)
• Excellent communication skills (both written amp; verbal) and proficient in Excel and other Microsoft applications.
• High level of accuracy and ability to spot errors in a fast-paced environment.
• Ability to work independently, take ownership of responsibilities, and prioritize workload effectively.
• Comfortable working in a fast-paced start-up environment.
• Australian resident with full working rights in Australia

Benefits

• Be part of a dynamic growing business that makes a meaningful difference to neurodiversity
• Salary of $40,000 + Superannuation dependent on relevant experience
• Annual salary increase of 5%
• Parramatta based office

Job Rewards and Benefits