Customer Success Manager - FinTech
Dext, Australia
Job Description
About Us
We are Dext. Our suite of tools makes accountants more productive, profitable and powerful. In doing so we give them back the most precious commodity, time, which they can then use to add greater value to their clients.
Accountants and bookkeepers are the backbone of every successful business. For more than a decade we’ve empowered our partners with innovative technology solutions to make businesses better. Dext allows them to meet the challenges they face today, tomorrow and in the future.
The role - what you’ll do:
- Proactively engage with partners and their clients to ensure they are successfully onboarded
- Collaborate with teams across the business (e.g. CX, Marketing, Product) and share any insights that can assist in evolving the client experience.
- Onboard customers and drive adoption throughout their customer lifecycle
- Develop detailed expertise in the Dext suite of products
- Effectively educate customers on how to both use and implement the Dext suite of products across their practice and client base
- Deliver consultative calls with Accounting and Bookkeeping customers - advising customers on best practice when implementing Dext Prepare while also challenging customers on behaviours that may prohibit successful implementation
- Create and execute adoption plans that empower customers to implement our suite of products across their practice
- Effectively conduct training sessions for our customer base to an very high standard
- Act as the voice of the customer within the company, sharing feedback from partners on level of service, experience with the product etc.
About you - what we are looking for:
- Experience working in an Accounting or Bookkeeping Practice (preferable)
- Experience in a similar customer facing role (i.e Customer Success or Consultancy)
- Active listener with a compassionate but firm approach
- Demonstrated emotional intelligence
- Technical, detail oriented, comfortable handling data
- Tenacious, confident, enthusiastic
Desired but not essential:
- Bookkeeping or accounting qualifications (or equivalent experience)
- Experience working within a high growth tech businesses (ideally SaaS and / or B2B)
These are our ideal requirements, but we hire on potential, not just on experience, and we know that some people are less likely to apply for a role if they don’t meet 100% of the criteria. At Dext we are committed to cultivating a diverse, inclusive and empowering culture, so please apply if you meet the majority of these competencies.
You can read more about our Diversity amp; Inclusion commitments here
What you will be a part of:
We are a highly ambitious, innovative, market-leading FinTech. We are a global, well-funded business but have the dexterity and pace of a scale-up. We are uncompromising in our desire to achieve our best, day-in day-out, and we have three clear values which guide everything we do:
Be Brave - Everyone in the company has a voice to challenge ideas and the status quo.
Be Exceptional - We set high standards for ourselves. We aim to be exceptional at what we do.
Be Together - We are one team. There is no such thing as individual success without team success.
What we will give you - the perks:
- Competitive salary + commission structure + Superannuation
- An additional 3 days of annual leave, per year
- Paid Birthday Day Off
- Flexible working
- Health amp; Wellbeing Allowance
- Private Health Insurance Contribution
- Access to Lamp;D training platforms Learnerbly and LinkedIn Learning
- Regular social team events