Senior Business Analyst
melba support services, Australia
Job Description
Melba Support Services are actively recruiting for Senior Business Analysts to join our Transformation Team on a 2 year fixed term basis in a Hybrid Role (based from Lilydale or Scoresby).
Future Melba is the largest and most exciting change program our organisation has undertaken. This multi-million-dollar program will impact all areas of our organisation including, teams providing direct supports, office-based groups delivering operational activities and our people leaders managing teams across one of our 95+ locations.
You will work alongside an engaged, committed, and expert team to ensure the people we support lead happy and fulfilling lives. At Melba, our culture, supports and frameworks are all built on a foundation of human rights and zero tolerance for the abuse or neglect of people with disabilities. You will join an organisation truly committed to the people we support, our community and the people that work with us.
The Role
As part of a new and small but growing team you will be engaged across the program and initially be focused on our Workforce Planning, Operating Model and Service Delivery Model project streams. You may need to work across and support other streams of work over time as required. Some of the key expectations from the role are as below:
- Identify, analyse, validate and specify needs and requirements of business users and stakeholders through user stories, acceptance criteria, functional requirements, business rules, business process maps, customer journey maps and wireframes.
- Plan, facilitate and document outcomes of workshops to elicit requirements.
- Map and reengineer business processes; conduct Gap Analysis between as-is and to-be business processes.
- Assist with defining business benefits and how they will be measured and reported.
- Conduct Cost Benefit analysis and support business cases and concept papers as required.
- Work closely with project team members to help translate requirements into solutions that meet proposed business outcomes.
- Review Test Plans and Test Cases and support users during UAT.
- Conduct Training Needs Analysis and assist with the development of Training Plans and Manuals.
- Contribute to sourcing and vendor assessment.
- Coordinate and participate in tender process with external vendors.
About You
- 5+ years’ experience as a Business Analyst
- Experience in Transformation programs and/or detailed planning at the beginning of a complex program (desirable).
- Experience in the care/disability support sector (desirable).
- Broad understanding and experience implementing changes across a variety of business functions.
- Requires little support and demonstrates the ability to work autonomously in complex projects in medium to large corporate environments. Provides support to less experienced Business Analysts as required.
- Ability to develop and maintain productive and collaborative relationships with key stakeholders.
- Ability to work with change management and BA practice to map stakeholder engagement plans and approach.
You will also bring with you or be willing to obtain*:
- NDIS Worker screening Check
- Working with Children Check
- Evidence of COVID-19 vaccination status, including booster
Why work with Melba?
- Join a well-connected and collaborative culture making an impact in a purpose driven organisation.
- Play an integral role in our transformational journey.
- Not for Profit Salary Packaging benefits.
- Flexible Working - Hybrid Role.
About Melba
Melba are a well-established, values-based, not for profit organisation providing disability support services for close to 50 years. Our services include:
- Accommodation
- Participation amp; Learning
- Respite Care
- Employment, Volunteering and Skill Building.
With over 1400 employees we are a collaborative team dedicated to working together. We create an environment where you can bring your full selves to work each day. Our workplace culture is deeply rooted in respect, work-life balance and flexibility.
Click the Apply button and submit your current resumé today! For a confidential discussion please reach out to Pani Satyapriya - BA Practice Lead at