Retail and Trade Sales Consultant
Partale, Australia
Job Description
- AFR Boss 2nd place best place to work in Australia in manufacturing amp; consumer goods category
- Located in the exciting James Street precinct, QLD
About Us
Armadillo is a truly sustainable company for the good of the world we live in and all who journey with us. Our rugs lie lightly on this earth.
Founded in 2009 we are an Australian born company, with showrooms in Sydney, Melbourne, Brisbane, Los Angeles, New York and San Francisco. Our rugs are handcrafted by artisans in India, Nepal and Turkey using natural materials and energy-efficient processes, designed to counteract today’s throwaway culture and stand the test of time. As a certified B Corp, we hold ourselves to the highest standards of sustainability, social responsibility and transparency.
To us, giving back is the only way forward. We donate 10% of net profits from each rug sold to The Armadillo Foundation, the philanthropic arm of our business, which is dedicated to improving lives in underprivileged communities through education, health care and environmental initiatives.
About the Opportunity
A newly created position that is perfectly suited to a sales professional that is eager to expand their skill sets across both retail and trade departments. Reporting to the QLD Trade Manager, this blended position focuses on providing exceptional customer and sales service that drives growth, strengthens Armadillo’s brand reputation, engages new and existing customers and celebrates our purpose-driven company and products.
Retail Key Responsibilities:
- Fielding all Queensland retail enquiries, by phone, email and in person
- Delivering the ultimate Armadillo customer experience to all retail clients, by phone, email and in person. This includes after sales service and follow-up actions.
- Achieving sales targets
- Representing the Armadillo brand appropriately at all times
- Providing considered design and decorating advice to all Queensland retail clients
- Maintaining the Queensland retail enquiry log amp; the showroom retail sampling process
- Providing quotes and following up all enquiries
- Ensuring the showroom is presented to company standards at all times
- Providing support to and collaborating with national sales team where required
Trade Key Responsibilities:
- Servicing QLD/NT Trade customers where required, via phone, email and in-person
- Respond to trade inquiries in a prompt manner and trouble shooting concerns over deliveries or claims in partnership with customer service and operations departments
- Generate quotes and convert orders. Ensure effective quote follow-up is prioritised
- Assist and support the State Manager in/with
- The execution of Trade Outreach amp; Engagement tactics
- Hosting in-showroom presentations
- Trade Database Management
- Managing sample inventory, orders and loans
About You
- Prior experience in the Architecture and/or Design industry is preferred.
- A minimum of 3 years of related professional experience within sales or customer service
- You have a proven track record of achieving sales targets and will have exceptional customer service skills to drive our growth
- Your always enthusiastic amp; forward thinking - keen to roll up your sleeves and jump straight in
- You Frequently use your initiative to think about new ways to approach task. You are a natural problem solver and hold yourself accountable to your responsibilities.
- Team player you know how to achieve a better result by working as a team collaboratively
- Armadillo is a company that invests in and develops their employees, so the right attitude and ability to fit into this high functioning and supportive team is just as important as relevant experience and skill set.
- Uphold the company values of Commitment, Respect, Integrity, Synergy and Passion
Our people have made Armadillo the brand it is today and as such, we have created a supportive and stimulating environment that nurtures the personal and professional growth of employees at all levels. We embrace fair workplace practices, equal employment opportunity, cultural diversity, and health and wellbeing. We also proudly offer our employees:
- An Employee Assistance Program
- An annual career development fund
- A health amp; wellbeing allowance
- Additional leave days for community volunteering
- Generous staff discounts
As a purpose-driven company, guided by integrity, Armadillo is committed to cultivating the very best talents in their fields. Our workplace is open and inclusive, valuing teamwork and collaboration as well as celebrating individual strengths.
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