Desktop Support Engineer
Grow Talent, Australia
Job Description
We are seeking a highly skilled and motivated Technical Support Specialist to join a dynamic team. As a Technical Support Specialist, you will play a crucial role in providing exceptional technical support to our valued customers. You will be responsible for installation, troubleshooting, problem resolution, and maintenance of a wide range of products and systems. This position offers an excellent opportunity to showcase your expertise while contributing to the success of our service delivery provision and project deployment.
What's in it for you:
- Join a supportive and inclusive work environment that values diversity and encourages professional growth.
- $35-$45 Per hour
- Work with cutting-edge technology and stay up to date with the latest industry advancements.
- Make a meaningful impact by delivering outstanding customer service and enhancing product performance.
What you'll do:
- Provide technical support as part of service delivery provision and project deployment.
- Install, troubleshoot, and resolve problems related to a diverse range of products and systems.
- Offer expert advice to customers on preventative maintenance and configuration adjustments to optimize product performance and customer satisfaction.
- Collaborate with internal and external stakeholders to define operational processes and address customer escalated issues.
- Manage systems within Service Level Agreements, propose improvements, and implement changes to meet service level requirements.
- Monitor performance through statistical reporting and analysis.
- Build strong working relationships with customers and operational units to understand their business requirements and deliver exceptional service.
- Take ownership of more complex problems, ensuring the acquisition of necessary information for diagnosis and resolution.
- Contribute as a valuable team player, providing assistance and support to colleagues.
- Stay updated with new products, tools, and techniques, advocating for their use to drive continuous improvement in capability.
Requirements
- Baseline Security clearance
- Excellent communication and interpersonal skills, enabling you to establish effective relationships with senior customers and internal teams.
- Solid experience working within a technical support role, providing support on a broad range of products or systems.
- Demonstrated ability to diagnose and resolve problems with limited supervision.
- Strong knowledge of systems installation/decommissioning, change management, network support, IT operations, applications support, service desk and incident management, client services management, information security, and safety engineering.
- Strong problem-solving skills with a proactive approach to identifying and resolving issues.
- Ability to work independently and collaboratively in a fast-paced environment.
Benefits
Not meeting all requirements? Research shows that women and people of colour are less likely to apply for jobs if they don't have all the qualifications. At Grow Talent, we strive to create a diverse, inclusive and authentic workplace. So, if you're excited about this role, but your previous experience doesn't exactly match all the qualifications in the job description, we encourage you to apply anyway. Perhaps you are the exact candidate for these or other roles.