Disability Case Manager (Relationship Manager)
Hearth Support Services, Australia
Job Description
- Secure, permanent full-time role
- Free on-site parking, laptop amp; mobile phone
- Flexible Ways of Working
- Prime office location on Lygon Street, Brunswick East
We have an exciting new opportunity for an experienced Case Manager to join our friendly team at our Brunswick office.
About us:
Hearth is a registered NDIS and TAC support services provider. Our mission is to be a driving force in changing the disability sector to improve the lives of people with a disability.
Our commitment is to create an environment that nurtures, supports, and engages with our participants and support workers to consistently provide the highest standard of care. We achieve this through fostering and cultivating long-term and sustainable relationships.
About the role:
As a central point of contact for support workers and participants, the Relationship Manager role is core to what makes Hearth different to other support providers.
Responsibilities will include but not limited to:
- Creating and continuously developing relationships between participants, their family, and support teams
- Maintaining relationships with support coordinators, house supervisors, and other relevant community and external stakeholders
- Lead and support the Support Worker teams to provide responsive, person-centered care that enables participants to progress toward their individual care plan goals
- Coordinating a weekly staff roster for each participant and proactively resolving rostering issues.
- Accurate case noting and client reviews that reflect forward planning in line with the participant's NDIS plan.
- Compliance with Hearth policies and procedures to ensure a safe working environment and detailed, timely incident reporting
Requirements
- Minimum 2 years experience working as a case manager in community services, welfare support, disability support or social work (essential)
- A relevant qualification in community services, welfare support, disability support or social work (desirable)
- Proven experience delivering high quality client-centred service that is targeted and relevant to their NDIS goals
- A Professional level of administrative and business communication, including case noting and report writing
- Excellent time management and organisational skills
- Strong interpersonal skills and high levels of resilience
- Working knowledge of Microsoft office suite and employee rostering systems
- Own car and driver's license
Benefits
- Join a rapidly growing organisation with a warm and supportive culture
- Small, supportive amp; friendly team who enjoy dumplings!
- Travel allowance, work laptop amp; mobile phone provided
- Flexible working hours and the option to work remotely
- Opportunities for career development and progression to other roles within the organisation