Service Manager
Neami National, Australia

We support individuals living with mental health challenges to achieve outcomes they value.

About the Role

• Full time, Permanent
• Classification: Consumer Service Delivery Level 5 with a salary range of $97,061 - $101,349 per annum + Superannuation

• Salary Packaging arrangements providing tax benefits available for living and entertainment expenses increasing your take home income where part of your wage is paid tax free each pay, savings thousands in tax each year

• Location: Kalgoorlie, W.A

About Neami National

Neami National is a community mental health service supporting people living with mental illness to improve their health, live independently and pursue a life based on their own strengths, values and goals.

We have been providing mental health support for over 30 years. We were founded on an alliance between professionals, individuals and their families. Collaborative recovery remains at the heart of who we are today.

About your new role

The Service Manager will take the lead in initiating and coordinating strategic partnerships within the community and amongst local government, community housing, and health and welfare providers to improve health and wellbeing outcomes for consumers. They will coordinate the recruitment and selection of staff with support from HR, ensure practice development (supervision), training and skill development is provided, and manage the service budget including; monitoring progress against financial targets and ensuring priorities are established and met.

The Service Manager is responsible for the overall management and continued development of the Step Up/Step Down program. The infancy of the service will require the Service Manager to play a pivotal role in upholding and role modelling Neami’s values, supporting the staff team to imbed the Step Up/Step Down Model of Care and forming strong community relationships.

The staff team at KMHSS consists of a Manager, Senior Practice Leader’s, Community Rehabilitation and Support Workers (CRSWs), an Alcohol and Other Drugs (AOD) Worker, Peer Support Workers (PSW), and Administration Support.

What will Neami offer in return?

• Generous leave entitlements including paid parental leave, an Accrued Day Off each month, Gratis Leave and Wellness leave
• Professional development through regular Practice Development sessions and coaching with your supervisor
• Ongoing extensive in-house Learning and Development Programs to encourage learning and skill-building
• Employee Assistance Program (EAP) through Benestar - access a holistic health and wellness offering of supports and resources to Neami staff and their immediate family
• Work flexibility arrangements available for maintaining your work-life balance

What you will bring to the role?

• A valid Working with Children Check
• A valid Australian Driver's License
• A valid Police Check Clearance (disclosable outcomes considered)
• Experience in mental health or similar residential settings is required
• Demonstrated experience in establishing teams and fostering a strong team culture
• Strong communication skills and ability to work collaboratively to form meaningful partnerships

What the role requires:

• National Criminal History Check (Police check) disclosable outcomes considered
• Current Working with Children Check required before commencement of work
• Current Drivers licence
• Australian Working Rights
• As part of Neami’s condition of employment you will need to provide appropriate evidence of being fully vaccinated against COVID-19 (having received three doses) to Neami National.

How to apply:

The terms and conditions of the role are listed in the position description. If you have any further questions not addressed in the advertising words or position description, please contact:

Sarah Ellis, Acting Service Manager 0448149515 and

Applications Close: 12 July 2023

Be Yourself - Neami values and celebrates diversity including multidisciplinary teams and the unique backgrounds, experiences, and contributions that each person brings to our community. First Nations people, those identifying as LGBTQIA+, people with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that is accessible, inclusive and reflects the community in which we live.

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