Senior Reservations Consultant
Journey Beyond, Australia
Job Description
The Group
Proudly part of the Hornblower Group, Journey Beyond is a national business focused on bringing Australia’s most unique and iconic experiences to life. Our aim is to take guests beyond, to ignite their imagination and to transform the amazing into the breath-taking.
Our suite of iconic tourism brands stretches across Australia’s beautiful coastline and deep into the heart of out continent’s rich landscape. We own and operate Journey Beyond Rail Expeditions (The Ghan, Indian Pacific, Great Southern and The Overland), Rottnest Express, Cruise Whitsundays, Darwin Harbour Cruises, Sal Salis Ningaloo Reef, Outback Spirit, Melbourne Skydeck, Eureka 89, Journey Beyond Cruise Sydney and Horizontal Falls Seaplane Adventures.
About Horizontal Falls
Horizontal Falls Seaplane Adventures is proud to be the region’s most awarded, experienced, and longest running tour operator as we offer the widest range of day trips and luxury overnight adventure tours to the spectacular Horizontal Falls and the scenic surrounds.
About the Role
We are looking for a passionate sales and guest service professional to join our Reservations team based in Broome. This role is responsible for providing a high level of customer service to Horizontal Falls guests, clients, suppliers and trade partners, primarily through phone and email. Key aspects of this role include maintaining consistent sales conversion rates, targets and service standards in line with the Journey Beyond Group objectives. The Senior Reservations Consultant will also take the lead on driving group booking allotments, in addition to liaising with Journey Beyond Travel Trade and Sales teams for contracting of larger group bookings.
This role is being offered on a full time permanent basis, working on a rotational roster including weekdays, weekends and public holidays. As our season runs from March to November each year, there is potential for you to expand your knowledge and be cross trained in one of our other brands within Journey Beyond in the off-season.
Who are we looking for?
With a true passion for providing unforgettable experiences and delivering exceptional customer service, the ideal candidate will be:
- Experienced as a tour/travel consultant and/or working in a busy call centre environment (highly desirable)
- Passionate about the tourism industry with a real commitment to delivering the best standards of customer service
- Have a natural ability to convert bookings through excellence in provision of information and knowledge, an eye for detail, you see everything through a guest centric lens
- Self-motivated, adaptable, proactive and solutions focused
- Able to work under pressure with competing priorities and tasks and also resilient if liaising with disgruntled guests
- A real team player with a positive attitude and excellent communication skills
We want you to be a brand ambassador of the incredible experiences we bring to life. As well as the opportunity to work in a dynamic, growing tourism business, you will work with our team of dedicated tourism professionals.
If this sounds like a role for you, we want to hear from you. Apply now!