Technical Business Analyst (12 Month Contract)
Open, Australia
Job Description
At Open, we exist because we believe that Insurance does not have to be seen as complicated or costly. Creating technology so that our customers can enjoy smart and intuitive insurance experiences is at the core of Open’s development philosophy. When we do this, we’re building modern infrastructure that brings the wonder into insurance.
With a truly end-to-end approach, we build all of our own technology. Our engineering team works in tandem with our AI and data science team to give customers better insurance prices and the insurance experience they deserve, not the one they expect. Our promise to customers is powerful car, home and travel insurance. Many know us through our consumer brand, Huddle (huddleinsurance.com), and we also offer bespoke white-label solutions for brands who embed our insurance into their digital experiences. Our partner brands include Bupa, Polestar, Telstra, ahm, loans.com.au and 2degrees.
Open is backed by leading investors, including AirTree Ventures, Movac, LocalGlobe UK and Hollard Insurance and we’ve raised over $53m to date. Since 2018, we’ve achieved a 628% growth rate and have won awards from FinTech Australia, the Global InsurTech 100, Mozo.com.au, Pause Fest, SmartCompany’s Smart50 (5th) and the AFR Fast 100, who recognised us as Australia’s 7th fastest growing company in 2022.
But the best is yet to come we plan on doubling growth while expanding to New Zealand and the UK. We also believe in using business as a force for good Open is Australasia’s only certified B Corp insurance company and as a partner of 1% for the Planet, we donate at least 1% of our revenue every year to charity.
Our team thrive on solving problems to revolutionise insurance and have a ‘no excuses’ attitude when it comes to putting our customers first. We have a high performing team and an open and enabling culture that attracts the best creative and critical thinkers. Join us and let’s build the future of insurance together.
What you’ll do
As our Technical Business Analyst, you’ll bring your passion for modern web technology and join a highly talented and performing team to continue the evolution of our Open Insurance platform. Initially as a 12 month contract (with a view for possible extension) you’ll work closely with our Product team to coordinate testing activities across different parts of the business and engage with multiple teams to define amp; deliver enhancements to our platform.
Who you’ll work with
- GM of Engineering
Working with the GM of Engineering (your direct reporting line) to ensure progress is made on the product and technology road map.
Most importantly the GM of Engineering is there to provide support and to set you up for success in the role, empower you to make decisions and have a positive impact on the team and the wider business.
- Scrum Master
Working with the Scrum Master to address and resolve
- Priority changes
- Scope changes
- Production issues
- Delivery delays
- Engineers amp; QAs
Working with your team members to ensure:
- That all business / product requirements, solution / product designs and impacts are properly understood
- That all delivery expectations are fair and understood
- That any blockers and / or dependencies are addressed in a timely manner where possible
- That there is clear communication back to the team members
- Product Managers
Working closely with Product Managers to ensure that their business / product requirements are clearly understood and that the solutions will meet their expectations.
Reporting to the GM of Engineering the key indicators of success of this role are:
- Ensuring that the delivery of our software is to the highest possible quality standard
- Developing your technology skills
- Always being open to new ideas and be willing to innovate
- Becoming a self motivated and managed team member
Finally, you’ll also have the opportunity to learn the insurance industry and understand the key differentiators that makes Open a key player in our space and why we will be successful on our mission.
What you’ll bring
- A successful track record of improving the quality of the software you test
- Competent in your testing skills
- Confidence in your ability to solve complex problems in a practical way
- Confidence in your ability to learn and evolve your technology skills
- Confidence in communicating status updates, especially when you are stuck or need help
- Problem solving skills
- A Bachelors/Masters degree in computer science or commerce or a related field preferred but not necessary
Role location
Ou