Customer Solutions Lead
Relectrify, Australia
Job Description
About Relectrify
Founded in 2015, Relectrify is recognised as a leading innovator in energy storage. Relectrify is a high-growth venture that builds cutting-edge technology to unlock extra lifetime in batteries. By combining innovative electronics with intelligent algorithms and data analytics, our technology creates more affordable and longer-lasting energy storage systems for households, the power grid and beyond.
Relectrify was named Asia-Pacific’s leading Cleantech Company in the 2022 Global Cleantech 100, and is backed by leading strategic and financial venture investors from Australia, the US, South Korea, Portugal and Japan, with Relectrify’s most recent investment round led by Toyota Ventures.
About the Role
- Pre-sale: To lead the technical engagement with customers from pre-sale through negotiation of contracts and execution of delivery projects, under the guidance and direction of the BD account lead for any given customer, and within the Engineering Technical Roadmap.
- Post-sale: To deliver high-quality technical outcomes and experiences for customers integrating Relectrify technology into their products (whether via supply of Relectrify electronics or licensing of Relectrify technology).
- To balance technical advocacy for the customer (and market more broadly, via Product Management), with a pragmatic focus on utilizing what is on the Technical Roadmap to deliver customer outcomes.
- To manage relationships between the BD team and engineering team to support the delivery of successful customer outcomes professionally and efficiently.
Responsibilities
- Timely responsiveness to customer/prospect needs while managing the protection of Relectrify IP (know-how, trade secrets etc) in all communications.
- Proactive preparation of technical materials to support different customer types and maintaining a repository of up-to-date technical answers and information, including commercial information that intersects with technical information such as value proposition.
- Effective management of expectations between customers and Relectrify.
- Participating in customer/prospect meetings as required and requested by the BD account leads and maintaining close technical relationships with target prospects and customers.
- Leading technical customer engagements as required (e.g. as the owner of the technical relationships within a large account).
- Support effective development and delivery of customer projects
- Present Relectrify technology and value proposition to technical audiences e.g. at conferences.
- Keep abreast of technical developments by customers, competitors and trends in the market, and feed into Product Management.
12-Month Career Development Plan and Advancement Opportunities
As a Customer Solutions Lead, you can expect an exciting career progression. Initially, you will undergo onboarding, gaining familiarity with our technology and processes. As you take charge of technical customer engagements, establish yourself as a trusted expert, and actively participate in customer meetings and conferences, you will take on leadership responsibilities for managing customer implementations, driving project delivery and providing valuable insights to Product Management. As we grow as a company there will be the potential for this role to contribute to building a Customer Solutions Team, with potential leadership/management opportunity for the right candidate.
Requirements
Essential
- Relevant engineering qualification
- Extensive experience in battery storage and power electronics technologies
- Extensive experience in customer applications for battery storage systems including related technologies such as renewable generation
- Demonstrated experience in working closely with customers both pre-and post-sale and delivering technical customer projects on time and within budget
- Ability to clearly articulate complex technical concepts so they are understandable to audiences of differing technical capabilities (e.g. from electrical engineers to CFOs)
- Demonstrated professionalism with interactions at all levels of collaborating organisations
Desirable
- Experience with battery storage in other markets (Europe, the US, China, and Japan)
- (Relevant) foreign language with technical proficiency
- Leadership/management of the small team
Benefits
- The flexibility of working from home and work-life Balance
- Public Transport Stipend and Free On-site Parking
- Free Snacks and Coffee
- Team Events
- Education Reimbursement
- Purchase Leave Scheme
- Parental Leave
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