Our vision is fullcitizenship for all people living with mental health challenges in Australia
About the Role
- Full time, Maximum Term Contract (Parental Leave Cover) until 9 February 2024
- Corporate Support Services Level 3 with a salary range of $77,656 - $83,565 per annum pro rata + Superannuation
- Varied IT work requiring flexible approach
- Support the business with client computing needs (desktops/notebooks/smart phones/tablets)
- Salary Packaging arrangements providing tax benefits available for living and entertainment expenses increasing your take home income where part of your wage is paid tax free each pay, savings thousands in tax each year
- Location: Head Office, Preston
About Neami National
Neami National is a community mental health service supporting people living with mental illness to improve their health, live independently and pursue a life based on their own strengths, values and goals.
We have been providing mental health support for over 30 years. We were founded on an alliance between professionals, individuals and their families. Collaborative recovery remains at the heart of who we are today.
About your new role
The IT Support Officer will provide service desk support to Neami service locations spread across Australia. The team is responsible for supporting all client computing which includes desktops, notebooks, smart phones, and tablets. Support is provided remotely using a combination of phone, email and the extensive use of remote desktop and management tools.
Responsibilities will range from assisting users with office applications or logon problems to resolving or escalating more complex issues related to network connectivity, group policy processing or permissions. Some project work will be required.
What will Neami offer in return?
- Generous leave entitlements including an Accrued Day Off each month and Wellness leave
- Work flexibility arrangements available for maintaining your work-life balance
- Employee Assistance Program (EAP) through Benestar - access a holistic health and wellness offering of supports and resources to Neami staff and their immediate family
- Ongoing extensive in-house Learning and Development Programs to encourage learning and skill-building
- Professional development through regular Practice Development sessions and coaching with your supervisor
What you will bring to the role?
- Good knowledge of the Windows 10 and Office 365 Suite
- Experience in level 1 amp; 2 helpdesk environment (minimum 2 years)
- Ability to install, configure and support IT Hardware/ Software
- Sound understanding of LANs including server/client communications, networking monitoring and devices (Meraki)
- Demonstrated teamwork skills
- Respect for non-technical users
- Analytical skills and resourcefulness to diagnose and resolve hardware/software/network faults
- Personal drive to take ownership of technical issues and work on providing a result, even if the issue might be deemed mundane
Desirable
- Certificate IV Payroll Administration
- Experience with iChris, EmpLive and/or Technology One
- Experience with relevant Modern Awards
What the role requires:
- National Criminal History Check (Police check) disclosable outcomes considered
- Current Drivers licence
- Australian Working Rights
- As part of Neami’s condition of employment you will need to provide appropriate evidence of being fully vaccinated against COVID-19 (having received three doses) to Neami National.
How to apply:
The terms and conditions of the role are listed in the position description. If you have any further questions not addressed in the advertising words or position description, please contact:
Denley Rebello, IT Service Desk Team Leader: 0429 549 922 or Email:
Applications Close: Sunday 4 June 2023
Be Yourself - Neami values and celebrates diversity including multidisciplinary teams and the unique backgrounds, experiences, and contributions that each person brings to our community. First Nations people, those identifying as LGBTQIA+, people with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that is accessible, inclusive and reflects the community in which we live.