First Focus is Australia's best mid-market Managed Service Provider, bar none. We are growing fast and now have over 270 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions.
We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people, and are a looking for a strong IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients.
We are looking for the best MSP-specialised Account specialist in Australia. Why would such a talented individual consider coming to First Focus? What makes First Focus better than where you are today?
This will be a very hands-on role - you'll be working with our customers a lot. You will work on clients and warm leads to develop and manage our relationships with these businesses. We are looking for a highly intelligent and motivated person, capable of hearing the customer and knowing just what it is that will best meet their needs. If you are looking for a role where you can make a difference, where your input is valued and where every day brings new challenges and rewards, this is the role for you.
Requirements
The perfect candidate for this role will join a team of highly specialised account managers and client service managers. To suit this role, you will have substantial experience working with a range client scales (sub 50 up to 1000+ seats) and possess account management competence across a variety of industries and client sizes.
If you at the top of your game in a MSP, MSSP or integrator and are looking for the next big step, this could be it. Rather than give you a long list of wants, we'll keep this brief. The following four things are non-negotiables:
Benefits
First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:
First Focus welcomes applications from Neurodiverse candidates. We recommend amp; appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.